Policies

To qualify for academic discounts on the products through Creation Engine, your proof must meet the requirements implemented by the product manufacturer. Some products may not be purchased by all academic customers, which will be noted in the product name or on the product page. Before you order, make sure you qualify for the product you wish to purchase by checking the product page and product title. Below are the general guidelines for academic customers.

Your proof of eligibility must be a document issued by the academic institution with your name, school name, and current date. Documents dated within six months are considered current. Creation Engine retains the right to determine if your proof meets the requirements.

	Definition	Current Proof Required (dated within six months)
STUDENTS	University and College Students — Must be enrolled at an accredited public or private university or college that grants degrees requiring no less than the equivalent of two years of full-time study K-12 Students — Must be enrolled at an accredited public or private K-12 school providing full-time instruction	Choose one of the following (must be dated, current proof): School ID card Report card Transcript Tuition Bill or statement for school term Authorized enrollment certificate
TEACHERS & FACULTY	Must be employed by an accredited K-12 school, public or private degree granting university or college, directly instructing students	Choose one of the following (must be dated, current proof): Faculty paycheck stub School ID card Official letter from the registrar confirming current employment Link to your teacher/faculty listing on official school website Note: Sensitive information such as pay amounts or social security numbers can be redacted
STAFF	Must be employed by an accredited K-12 school, public or private degree granting university or college, school district, or board of education	Choose one of the following (must be dated, current proof): Staff paycheck stub School ID card Official letter from the registrar confirming employment Link to your staff member listing on official school website Note: Sensitive information such as pay amounts or social security numbers can be redacted
HOMESCHOOL STUDENTS & TEACHERS	Homeschooling program which provides K-12 education to a student or students.	Choose one of the following (must be dated, current proof): Acknowledgement from the state or school district of your intent to homeschool Membership ID to a homeschool association (e.g. Home School Legal Defense Assoc) Proof of purchase of curriculum
SCHOOLS	Accredited public or private K-12 school providing full-time instruction. Accredited public or private university or college that grants degrees requiring no less than the equivalent of two years of full-time study.	Choose one of the following: Have the items shipped to the school address Send an official school purchase order Send your staff or faculty academic proof as described above
NONPROFITS 501(C)(3)	Nonprofit organizations that are defined by the IRS as section 501(c)(3) qualify to purchase certain products from our site.	Nonprofit proof requirements
INTERNATIONAL CUSTOMERS	International Customers may purchase some products offered by Creation Engine at academic prices.	View International ordering policies
GOVERNMENT AGENCIES & MILITARY SCHOOLS	Government Agencies - May purchase products marked as Nonprofit/Government Military Schools - Accredited institution that is degree granting with a minimum of two years of full time instruction	Choose one of the following: Have the items shipped to the government agency/school address Send an official school purchase order Send your staff or faculty academic proof as described above

Policies subject to change. Please email id@creationengine.com if you have questions regarding your eligibility.

Proof described above may be sent by scanning, taking a picture with your smartphone or digital camera, or taking a screenshot from your computer. Proof must be legible and the file types accepted are: bmp, doc, docx, gif, jpg, pdf, png, and tif.

Send your file via:
• Upload a photo or scan of academic proof using your computer, smartphone, or tablet
• Email a photo or scan of academic proof including your order number to id@creationengine.com
• Email link to your listing as a faculty/staff member on official school website with your order number
• Fax academic proof to 650.934.3234 with your order number

We do not accept:
• School ID numbers
• Phone numbers or email addresses for your school or teacher
• Academic proof more than 6 months old

Creation Engine retains the right to determine if your proof meets the requirements.

What is the difference between the products offered on this website and the retail versions of these products?
Almost all the products sold on this website are functionally identical to the retail versions. Most exceptions are noted on the product page and are determined by the software manufacturer. The software purchased on our site is a legal copy and is sourced from the software manufacturer. We are an authorized educational/nonprofit retailer for the products on our website.

How do I know I am qualified to purchase an item?
Please see our academic proof page along with the page of the product you wish to order. For nonprofit customers, see the nonprofit page for the list of manufacturers who allow 501(c)(3) nonprofits to purchase. For international customers, see the international customer page for a list of manufacturers who approve international sales.

How do I place an order ?
View all instructions on the How to Order page.

I am having trouble placing an order. What do I do?
If you are having trouble placing orders it could be due to a cookie error. Check to make sure that your cookies are enabled in your browser and then restart your browser. Or use a different web browser. Also, avoid hitting the back button during check out.

How long does it take for my proof to be verified?
We can verify your proof on the same business day during business hours (Monday - Friday, 9am - 4pm, Pacific Time).

Can I purchase an item for a family member who is a student/teacher/staff member at a school?
Yes! Place the order under the person's name who has qualifying academic proof, and you may use your billing address and name for payment information.

How do I know which platform I ordered?
Please check your automatic order confirmation email, the platform is included in the name of the product. If it says "Mac/Windows" , that means the software will work on Mac or Windows operating systems. Check the individual product page for the item system requirements.

When will I receive my download order?

Download items on our site are usually emailed the same business day, but some items sent direct from the software manufacturer can take 1-2 business days.

SketchUp Pro users with a non-expired license for a previous version can obtain a free upgrade. Please email your current license information to sketchup@creationengine.com for your free upgrade.

• All prices are in U.S. dollars.